Technology
Technology for Contact Center Transformation
Through recruitment, organization, and training, place people at the center so that the employee is your first ambassador.
Technology selection and implementation requires alignment with business processes to provide a unique and memorable experience, from any device, across all channels, and at any time.
CAN WE HELP YOU IDENTIFY THE SYSTEMS FOR YOUR SERVICE?
Functional Architecture
ON Solutions has developed a reference model that covers the essential technological functionalities of a customer service center, integrating advanced artificial intelligence (AI) capabilities to optimize operations.
This model, together with its diagnostic methodology, allows to assess current functionality and define requirements for systems used in customer and service centers, including contact managers, CCaaS, CRMs and transactional systems, as well as AI and its orchestration.
CAN we help you choose the technology provider you need?
Technology Bidding Processes
We help you select your new technology or Artificial Inteligence Provider through a transparent and rigorous bidding process that ensures adequate coverage of strategic and functional needs.
At ON Solutions, we have developed a methodology to develop functional requirements, including AI needs, identify the best solutions, and successfully address the bidding process for technology providers.
DO YOU WANT TO MAKE YOUR TECHNOLOGY CHANGE A SUCCESS?
Implementation Projects
We perform the complete implementation of the project, into your scope compliance, managing risks and communication.
With an independent and objective vision from the implementation team, we apply the necessary rigor to ensure everyone involved in the project fulfills their commitments. We are there when doubts and insecurities arise about a new system or solution, providing expert assistance.
