Supplier management
Contact Center Optimization and Efficiency
Choosing the right supplier in terms of experience, equipment and technology, and a winning relationship model, guarantees memorable customer experiences.
Having the right suppliers in terms of size, location, experience, equipment and technology, and establishing with them the winning Relationship Model, is the guarantee to providing memorable experiences to customers.
DO YOU NEED HELP SELECTING A NEW SUPPLIER?
Bidding Processes
At ON Solutions we have developed our own methodology to create, develop, maintain and launch a successful supplier bidding process. Clearly and rigorously defining the outsourcing strategy provides guidance and specigicity to the relationship with suppliers, definesthe services to be outsourced, and identifies risks, needs and limitations.
In this way, the selection of a new supplier is executed through a transparent and rigorous bidding process that guarantees the adequate coverage of strategic needs, including the necessary Artificial Intelligence capabilities.
Do you need to define your care model?
Relationship and/or Contract Models
We have the best practices in building the Client-Supplier Relationship Model, which defines the services to be provided, the remuneration mechanisms and drivers, the business indicators and objectives to be met, the service level agreements, the bonus and penalty scheme, the application conditions, the distribution of roles and responsibilities, the monitoring mechanisms,aspects of AI governance, and data management and security.
