AI Solutions

Discover how AI can improve your Contact Center

We transform your contact center with artificial intelligence, optimizing processes, improving customer service, and boosting results.

I want to talk to an expert
Continue reading
BotONS
Agents Assistant
Agent as a Service

Revolutionize your contact center with advanced artificial intelligence technology. We offer you innovative tools to optimize processes, improve the customer’s experience, and increase your team’s productivity. Discover how to take your customer service to the next level.

can we help you design CUSTOM BOTs?

BotONS

Customers are looking for fast and efficient self-service. BotONS’ solutions, based on Generative AI, allow you to easily create bots, delivering a personalized and automated experience to customers.

This boosts customer resolution and experience while reducing costs and response time.

I want to talk to an expert

Do you want to empower your team of agents with AI?

Agent Assistant

Conversational AI allows you to leverage the agent’s capabilities by providing them with the information they need to deliver exceptional service at all times. Our solution provides, in an unattended and proactive way, the necessary context about the customer, their request, the applicable procedure or previous history, needed to manage the interaction.

It also suggests possible responses and reports on customer sentiment. This generates memorable experiences, with shorter transaction time and higher FCR.

I want to talk to an expert

Can we help you optimize your customer service with AI?

Agent as a Service

An Agent as a Service (AaaS) in a Contact Center is a service delivery model that uses the full potential of artificial intelligence (AI) with human agents to offer flexible and scalable customer service solutions. Companies purchase a managed service that includes virtual agents (first level of care, which handles the bulk of interactions, reducing waiting times), human agents for more complex tasks, and the necessary infrastructure, including CCaaS platform, CRM, AI Orchestrator and BI services.

This provides great flexibility, optimized costs, and maximizes efficiency, significantly reducing implementation times. This allows the company can focus on its core business while outsourcing customer service to an expert.

I want to talk to an expert

Do you need another service?

Strategy:

Strategy to maximize Customer Experience

Review (diagnosis) or elaboration (TOM) of customer service in the Contact Center, integrating artificial intelligence as a key driver to creating a memorable Omnichannel experience.

See Service
Schedule a session with an expert

AI Solutions

Discover how AI can improve your Contact Center

We transform your contact center with artificial intelligence, optimizing processes, improving customer service and boosting results.

See Service
Schedule a session with an expert

People management

Employee experience para mejorar la Customer Experience

Through recruitment, organization and training, we put people at the center so that the employee is your first ambassador.

 

See Service
Schedule a session with an expert

Quality management

Quality in the Contact Center

We have the evaluation methodology and tools to ensure excellence and continuous improvement in the service of your contact center.

See Service
Schedule a session with an expert

Resource management

Contact Center optimization and efficiency

We make your Contact Center more efficient by improving workforce management, designing processes that avoid pain points and with an ideal knowledge management.

See Service
Schedule a session with an expert

Technology

Technology for Contact Center transformation

We are at the forefront of technological solutions to evaluate, select and implement for you the one that best suits your contact center.

See Service
Schedule a session with an expert

Information Management

Information is also power for the contact center

Data is the raw material to make informed decisions. We analyze that data and design a scorecard for your contact center.

See Service
Schedule a session with an expert

Processes

Omnichannel contact center for consistent customer experience

Through the survey and reengineering of management and customer service processes, service time is reduced, which improves productivity and customer satisfaction.

See Service
Schedule a session with an expert

Knowledge management

Contact Center optimization and efficiency

Customer service agents need information quickly in order to be able to provide the customer with an agile, uniform and consistent response through any of the customer service channels.

See Service
Schedule a session with an expert

Supplier management

Contact Center optimization and efficiency

Choosing the right supplier in terms of experience, equipment and technology and a winning relationship model is a guarantee of providing memorable customer experiences.

See Service
Schedule a session with an expert

Our methodology

The experience factory

Do you have the goal of providing a unique and memorable experience to your customers?

At ON Solutions we make it possible! From operations, we help you in the design or improvement of your experience factory.

Knowing the experience factory
Experiencia-memorable.png

Do you have questions? Talk to one of our experts

If you have any questions about which service is ideal for you or any other related question, you can contact us through any of the channels we provide.

91 078 62 60
info@onsoluciones.com

Would you prefer us to call you?

Patrocinadores de
Miembros de
Socios de
Oriol Niño Asociados S.L.
Linkedin Twitter Whatsapp Youtube
© 2023 ON Soluciones.

Get your first
consultation for free!

Contact via WhatsApp