The company raises the need to increase its call-to-booking conversion rate to maximize the efficiency of it's telephone sales channel.
To achieve this, ON Solutions proposes applying its methodology based on the Commercial Efficiency Reference Model®. This methodology performs a situational and GAP analysis based on best practices in all aspects of channel development: the correct definition of the commercial offer, price reviews, arguments, and potential objections. It reviews the team and its competencies, supervision, and incentive systems. It proposes a mechanism for defining, communicating, and monitoring the sales plan and directly supervises results.
Thanks to the collaboration, the highly motivated sales team specializes specifically in ticket sales tasks, achieving significant increases in conversion rates.
ON Solutions provides you with the support to overcome operational challenges. Contact us and find out how we can help you achieve your goals and improve your customer experience.
