Building a customer service platform in a short time is difficult, especially when you have little or no information from the previous provider.
ON Solutions implements a change management process and creates a service center within two to three weeks, covering all aspects: technology, procedures, information management, personnel selection, training, sizing, and quality. The company, which also assumes post-launch service management, keeps its client always informed with regular reports and meetings, providing complete transparency—a follow-up that was previously nonexistent.
The change process was completed in a timely manner, reaching Go Live with the new team ready to offer the service. One year after the launch, 92% of users who contacted customer service rated it positively, including 95% of users in the chat channel.
ON Solutions provides you with the support to overcome operational challenges. Contact us and find out how we can help you achieve your goals and improve your customer experience.
