The company wanted to enter the B2B market and needed to equip itself with the necessary organization and tools.
ON Solutions designs and implements the B2C department, which includes the development and configuration of the CRM and its integration with telephony and different web services to interact with external suppliers, as well as the selection and training of personnel and assistance in the first months.
Thanks to this collaboration, the client is able to launch its B2C platform on schedule, managing leads and customers, their products, and their cases.
ON Solutions provides you with the support to overcome operational challenges. Contact us and find out how we can help you achieve your goals and improve your customer experience.
