The company wants to adopt a CRM as the basis for managing customers, opportunities, and offers, as well as providing a 360-degree view. The solution would integrate with its sales and after-sales quoting tool and be deployed at its points of sale (franchisees) and headquarters.
ON Solutions helps in the initial phase by defining CRM needs. We then draft an RFP and oversee the response and evaluation process to find a suitable solution. We then participate in the BPO process for integrating the selected CRM with legacy systems and develop various training materials (manuals, presentations, videos, infographics, adoption sessions) and conduct training sessions with the first ambassadors.
Thanks to this collaboration, we have a market-leading CRM integrated with the company's own systems, as well as a comprehensive training and change management program to ensure its implementation.
ON Solutions provides you with the support to overcome operational challenges. Contact us and find out how we can help you achieve your goals and improve your customer experience.
