Our impact across all sectors

Success Stories

Sectors

Customer tracking and management through CRM solutions

How we defined and tendered a CRM for one of Spain’s leading automotive companies

360º Consulting Project: Definition and execution of a comprehensive customer care service

How we implemented a Master Plan (acting on all dimensions) to create a scalable care model in a fast-growing company

Contact Center Transformation to boost Sales and Customer Experience for a Residential Developer

How we redefined the service model and built a Contact Center to issue calls to arrange commercial visits.

Optimizing Operations: Efficiency Strategies in the Quality Unit of an Insurance Banking Division

How we managed to improve operations and reduce response times without increasing staff at an insurance company

Sales and Contact Optimization: Improving Efficiency in Recruitment and Loyalty Campaigns for an Environmental Organization

How we improved the service model to increase the efficiency of the membership recruitment channel

Digital Transformation in Pharmaceutical Distribution: Optimizing Services and Customer Service

How we improve the customer service model to facilitate Omnichannel and segmented customer service.

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The factory of experience

Do you have the goal of providing a unique and memorable experience to your customers?

At ON Solutions we make it possible! From operations, we help you in the design or improvement of your experience factory.

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