Our impact across all sectors

Success Stories

Sectors

How we transform Customer Service Processes, improving efficiency and reducing costs

Discover how we centralized all of business group’s Customer Service Processes, improving tjeir functionality, efficiency, and reducing costs.

Definition of the Target Operating Model for the creation of a new care model.

How did we managed to define and implement a new customer service model through a TOM.

Creation of a B2C customer service department and CRM configuration.

How ONS launched a B2B Departament in a company that only operated in a B2C

Through contact center training, we improve the customer experience in the alarm industry

How our training succeeded in increasing the skills and competencies of the team with management responsibilities

Customer Support Service Provider Bidding Methodology

How we conducted an RFI for a top-tier electric company to energize the customer service team and gain in-depth knowledge of new trends in the BPO sector

Creation of Customer Service

How we implemented a change management and operations building model to launch new customer service

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The factory of experience

Do you have the goal of providing a unique and memorable experience to your customers?

At ON Solutions we make it possible! From operations, we help you in the design or improvement of your experience factory.

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