Information Management
Strategy to maximize Customer Experience
Review (diagnosis) or elaboration (TOM) of customer service in the Contact Center that allows you to create a truly memorable Omnichannel experience.
Operations need to be measured. Measure to improve. Information Management is a key aspect that must be given the utmost attention to ensure the delivery of memorable experiences.
Shall we define your BI strategy?
BI Strategy
At ON Soluciones, we offer a comprehensive Business Intelligence (BI) Strategy service powered by artificial intelligence (AI). Our goal is to transform your Contact Center data into valuable information for strategic decision making.
By integrating BI tools with AI solutions, we optimize data collection, analysis and visualization, allowing you to anticipate trends, improve operational efficiency, and deliver personalized experiences to your customers. We help you define and implement this strategy, both in processes and tools, as well as in training, so that your company truly becomes a Data Driven Company.
Do you need to design or improve your Dashboard?
Design and Implementation of Dashboard
To design the dashboard, our work starts based on three stages of an information process: Capturing data, analyzing it, and presenting it for decision making.
We then define the key users of thedashboard and agree on the most appropriate views for each of them.
We approach the implementation as a project in itself, including the construction and testing aspects, as well as user training and the development of protocols for data loading and interpretation.
